Our Return Policy
At SeaSpores, we stand behind the quality of our products. However, because we specialize in perishable items and sterile products, our return policy is tailored to address the unique characteristics of each product category. Please review the specific return conditions for the product type you purchased below.
Sterile Grain Bags & Mycology Supplies
Damage or Defect on Arrival
Return Window: 48 hours from delivery
Condition: The product must be unopened and in original packaging. If damaged, photographic evidence of the damage must be provided within 48 hours of delivery.
Refund: Full refund or replacement at your option. Shipping costs are non-refundable unless damage was due to carrier negligence, in which case we will work with you to file a claim.
What we're looking for: Visible damage to the bag (tears, punctures, contamination signs), broken injection ports, or compromised filter patches that affect sterility or usability.
Loss of Sterility or Contamination
Return Window: Not applicable
Important Note: Once a sterile grain bag has been opened or inoculated, SeaSpores cannot accept returns, as we cannot verify the cause of any contamination. Contamination can result from improper storage, handling, inoculation technique, or environmental factors beyond our control.
Our Recommendation: Inspect all products immediately upon arrival. Store unopened bags in a cool, clean environment. Follow best practices for aseptic technique when inoculating. If you notice contamination before opening the bag, photograph it immediately and contact us within 48 hours.
Fresh Gourmet Mushrooms
Non-Returnable Due to Perishability
Return Window: Not applicable
Condition: Fresh mushrooms are highly perishable and cannot be returned or refunded once delivered.
Quality Assurance: We package fresh mushrooms carefully using insulated containers to maintain optimal temperature and freshness during transit. We stand behind the quality of our mushrooms at the time of shipment.
If Issues Arise: If your fresh mushrooms arrive visibly damaged, spoiled, or in significantly worse condition than expected, please contact us within 24 hours of delivery with photographic evidence. We will evaluate the situation and offer appropriate compensation or replacement on your next order, at our discretion.
Nursery Stock & Plant Starts
7-Day Health Guarantee
Return Window: 7 days from delivery
Eligibility: Plants that arrive dead or in severely compromised health due to shipping damage or defects at the time of shipment may be eligible for a full refund or replacement.
What Qualifies: Visible damage from shipping, broken stems, severe root damage, or signs of disease or pest infestation present at arrival. Normal transplant stress, wilting, or leaf loss from shipping is expected and does not qualify.
What Doesn't Qualify: Plant death or poor health resulting from improper care after receipt, unsuitable growing conditions, overwatering, underwatering, or planting errors. Plant health after the 7-day window is the responsibility of the purchaser.
Documentation Required: Please provide clear photos of the plant condition taken within 24 hours of delivery. Contact us within 7 days of receipt to initiate a return.
Refund or Replacement: We offer full refund or replacement plant at no charge. Return shipping may apply if requested by the customer. Plants accepted as returns will be processed within 5-7 business days.
How to Initiate a Return
- Contact Us Promptly: Email sales@seaspores.org with "Return Request" in the subject line, along with your order number and the reason for return.
- Provide Documentation: Include clear photographs of the issue (damage, contamination, etc.). For perishable items, photos must be taken within 24 hours of delivery.
- Await Instructions: We will review your request and respond within 2 business days with return authorization and instructions.
- Ship Back (if applicable): For eligible returns, we will provide a return shipping label or instructions. Some returns may not require the item to be shipped back.
- Processing: Once we receive the returned item (if required), we will process your refund or replacement within 5-7 business days.
Refund Processing
Refunds are issued to the original payment method. Please allow 3-5 business days for refunds to appear in your account after we process your return. Depending on your financial institution, it may take an additional few business days for the funds to be available.
Shipping costs are generally non-refundable unless the return is due to our error or carrier damage.
Non-Returnable Items
- Products purchased more than the specified return window ago
- Opened or used sterile products (unless unopened and damaged on arrival)
- Fresh mushrooms (except in cases of severe damage or spoilage at delivery)
- Plant starts beyond the 7-day health guarantee window
- Products damaged due to improper storage or handling after receipt
- Custom or special orders (unless otherwise agreed in writing)
Questions About Returns?
If you have questions about whether your product qualifies for return or need clarification on our return policy, please contact us:
SeaSpores
Email: sales@seaspores.org
Location: Milwaukie, Oregon, USA
Please include your order number and a description of your question.